Return & Refund Policy – Barasd.com

1. Return Eligibility

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• Returns must be initiated within 14 days of delivery.
• Items such as personal care, cosmetics, and hygiene products are non-returnable unless they arrive damaged or defective.

2. Return Process

• USA Customers:

  • Contact our support team at [info@barasd.com] with your order details.
  • We will provide a return shipping label if the return is due to an error or defect. Otherwise, the customer is responsible for return shipping costs.
  • Once received and inspected, a refund or replacement will be processed within 5-7 business days.

• UAE Customers:

  • Email [info@barasd.com] or call our UAE support number.
  • Returns can be dropped off at our designated return center or sent via courier at the customer's expense (unless the item is defective).
  • Refunds or exchanges will be processed within 5-7 business days after inspection.

3. Refund Policy

• Approved refunds will be issued to the original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• If the product is damaged upon arrival, we may require photographic proof before approving a refund.

4. Exchanges

• If you receive a defective or incorrect item, we will send a replacement at no additional cost.
• Exchange requests must be submitted within 7 days of receiving the order.

5. Non-Returnable Items

• Opened or used personal care and cosmetic products.
• Clearance or final sale items.
• Products not in their original packaging.

For any questions or assistance, please contact our customer support team at:
📧 Email: info@barasd.com